Dubcons Limited Last Updated: November 1, 2025
This Refund & Cancellation Policy (“Policy”) applies to all software development services, digital products, subscription services, and related deliverables (“Services”) provided by Dubcons Limited, a company incorporated in Hong Kong (“Company”, “we”, “us”, or “our”).
By purchasing or using our Services, you agree to this Policy.
1. Company Information
Dubcons Limited Unit B, 3/F., Kai Wan House 146 Tung Choi Street, Mongkok, Kowloon Hong Kong SAR Email: info@dubconsco.com
2. Scope of the Policy
This Policy governs refunds and cancellations for the following:
Custom software development and engineering services
SaaS (Software-as-a-Service) or platform-based subscriptions
IT consulting and technical implementation
Maintenance, support, or hosting packages
Digital products, deliverables, integrations, source code, and documentation
Any other Services provided through dubconsco.com
This Policy does not apply to third-party tools, cloud infrastructure, or licensed software provided by other vendors.
3. Refund Policy 3.1 Custom Software Development (Project-Based Work)
All payments made for project-based software development work (including deposits, milestone payments, and retainers) are non-refundable, due to the allocation of engineering time, planning, and resources.
Refunds may be issued only in the following limited situations:
If Dubcons Limited does not commence work within 10 business days after confirming payment; or
If Dubcons Limited voluntarily terminates the project for reasons not related to the client.
In such cases, refunds will be limited strictly to work not yet initiated.
3.2 Digital Deliverables
All digital deliverables — including software code, documentation, integrations, prototypes, user interfaces, or other project materials — are subject to the same terms as 3.1
3.3 Retainers & Deposits
All retainers, down payments, or deposits made to secure engineering resources or project slots are non-refundable.
3.4 Subscription & Recurring SaaS Services
For subscriptions to SaaS or platform-based services:
Fees already paid for the current billing cycle are non-refundable.
No partial refunds are granted for unused time or features.
Clients may cancel future billing cycles at any time (see Section 4).
3.5 Additional Refund Discretion
Dubcons Limited may, at its sole discretion, consider refund requests in exceptional circumstances. This is not guaranteed and will be evaluated case-by-case.
4. Cancellation Policy 4.1 Client-Initiated Cancellation
Cancellations must be submitted in writing to:
info@dubconsco.com
A cancellation becomes effective once confirmed in writing by Dubcons Limited.
4.2 Subscription Services
Clients may cancel a subscription at any time. The cancellation will apply to the next billing period.
No refunds are issued for the current billing period.
4.3 Project-Based Work
If a client cancels a software development project already in progress:
All payments made are non-refundable.
The client is responsible for paying for all work completed up to the date of cancellation.
Completed work will be delivered only after all outstanding amounts have been fully settled.
4.4 Company-Initiated Cancellation
Dubcons Limited may suspend or terminate Services for:
Non-payment or chargebacks
Violations of our Terms of Service or applicable laws
Misuse, abuse, or non-cooperation
Regulatory or compliance concerns
Refunds in these cases follow the rules outlined in Section 3.
5. Delivery of Services
All Services are delivered digitally. Delivery timelines depend on project scope, resource availability, and the client’s timely cooperation.
Delays caused by the client (e.g., missing approvals, missing information, changes in scope) do not constitute grounds for cancellation or refund.
6. Chargebacks & Dispute Resolution
Clients agree to contact Dubcons Limited at info@dubconsco.com to attempt to resolve any billing concerns before initiating a chargeback or external dispute.
Unwarranted or bad-faith chargebacks may result in:
Suspension of all active Services
Late payment or administrative fees
Legal recovery of outstanding amounts and associated costs
7. Modifications to This Policy
Dubcons Limited may update or modify this Policy at any time to meet legal, business, or regulatory requirements. The most current version will always be available at dubconsco.com.
8. Governing Law
This Policy shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR).
9. Arbitration – HKIAC
Any dispute, controversy, or claim arising out of or relating to this Policy, including its existence, validity, interpretation, performance, breach, or termination, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC).
The arbitration shall be conducted in English.
The seat of arbitration shall be Hong Kong.
The HKIAC Administered Arbitration Rules in force at the time of the arbitration shall apply.
The decision of the tribunal shall be final and binding on both parties.
10. Jurisdiction
Subject to the arbitration clause above, any non-arbitrable matters shall fall under the exclusive jurisdiction of the courts of Hong Kong SAR.
TERMS & CONDITIONS
Dubcons Limited Last Updated: November 1, 2025
These Terms & Conditions (“Terms”) govern your access to and use of the Services provided by Dubcons Limited, a company incorporated in Hong Kong (“Company”, “we”, “us”, or “our”), including software development services, SaaS platforms, and related digital products.
By accessing our website or using our Services, you agree to be bound by these Terms.
1. Company Information
Dubcons Limited Unit B, 3/F., Kai Wan House 146 Tung Choi Street, Mongkok, Kowloon Hong Kong SAR Email: info@dubconsco.com
2. Definitions
“Client” / “You”: Any user, customer, or entity engaging our Services.
“Services”: Software development, consulting, SaaS subscriptions, maintenance, and related digital deliverables.
“Website”: dubconsco.com and all associated subdomains.
3. Use of Services
You agree to use the Services only for lawful purposes and in compliance with:
These Terms
Applicable Hong Kong laws
Anti-fraud, AML, and compliance requirements
You may not:
Misuse the Services
Attempt to gain unauthorized access
Reverse engineer or decompile our software
Use our Services for illegal, harmful, or fraudulent activities
4. Service Engagement and Delivery 4.1 Software Development Projects
Work begins after:
Written acceptance of the proposal or quote, and
Payment of the required deposit or retainer.
Project timelines depend on client responsiveness, approvals, and scope changes.
4.2 SaaS & Subscription Services
Subscription access is provided once payment is confirmed. Subscriptions renew automatically unless canceled.
5. Fees & Payments
All fees:
Must be paid in the currency specified in the invoice
Must be paid before work begins (unless otherwise agreed)
Are subject to our Refund & Cancellation Policy
6. Intellectual Property Rights 6.1 Ownership of Materials
Unless otherwise agreed in writing:
Dubcons Limited retains ownership of all source code, tools, frameworks, methodologies, and internal libraries.
Final deliverables become the Client’s property only after full payment is received.
6.2 Licensing
SaaS access is licensed, not sold. You receive a non-exclusive, non-transferable license to use the platform.
7. Confidentiality
Both parties agree to protect all confidential and proprietary information shared during the engagement.
Confidential information may not be disclosed unless required by law.
8. Limitation of Liability
To the fullest extent permitted by law:
Dubcons Limited is not liable for indirect, incidental, special, or consequential damages.
Total liability for any claim shall not exceed the amount paid by the Client for the specific Service giving rise to the claim.
Services are provided “as-is” without warranties of any kind.
9. Indemnification
You agree to indemnify and hold harmless Dubcons Limited from any claims, damages, liabilities, or expenses arising from:
Misuse of our Services
Violation of these Terms
Infringement of intellectual property rights
Illegal or fraudulent activities
10. Modifications
We may update these Terms at any time. Continued use after changes constitutes acceptance of the updated Terms.
11. Governing Law
These Terms shall be governed by the laws of the Hong Kong Special Administrative Region (HKSAR).
12. Arbitration – HKIAC
Any dispute arising out of or relating to these Terms shall be finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC).
Seat of arbitration: Hong Kong
Language: English
Rules: HKIAC Administered Arbitration Rules
13. Jurisdiction
For matters not subject to arbitration, the courts of Hong Kong SAR shall have exclusive jurisdiction.
PRIVACY POLICY
Dubcons Limited Last Updated: November 1, 2025
This Privacy Policy explains how Dubcons Limited (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website or Services.
By using our Services, you consent to this Privacy Policy.
1. Information We Collect 1.1 Information You Provide
Name
Email address
Contact details
Billing information
Company details
Project-related data
Any documents voluntarily submitted
1.2 Automatically Collected Information
IP address
Device information
Browser type
Usage data
Cookies and tracking technologies
1.3 Project & Technical Data
For software development work, we may collect:
Technical requirements
System architecture details
Integrations and API data
2. How We Use Your Information
We use personal data for:
Providing and operating our Services
Managing billing and invoices
Internal record-keeping
Improving our platform and offerings
Customer support
Compliance with legal obligations
Fraud prevention and security
3. Legal Basis for Processing (HK)
Personal data is processed in accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, based on:
Contract performance
Legal compliance
Legitimate business interests
User consent (when required)
4. Sharing Your Information
We do not sell or rent personal information.
We may share information with:
Payment processors (e.g., Airwallex)
Cloud service providers
Third-party contractors assisting with development
Legal or regulatory authorities (if required)
All third parties are required to maintain confidentiality.
5. International Transfers
As part of offering global services, your data may be transferred to servers outside Hong Kong. We ensure appropriate safeguards consistent with PDPO requirements.
6. Data Retention
We retain personal data only for as long as necessary to:
Fulfill the purposes stated here
Comply with legal and tax obligations
Resolve disputes
Enforce agreements
7. Data Security
We implement administrative, technical, and physical safeguards to protect your data, including:
Encryption
Access controls
Secure servers
Multi-layer authentication
Regular security audits
However, no system is 100% secure.
8. Your Rights
Under Hong Kong PDPO, you have the right to:
Access your personal data
Request corrections
Request deletion (where applicable)
Withdraw consent
Object to certain processing
Requests should be sent to info@dubconsco.com.
9. Cookies
Our website may use cookies for:
Functionality
Analytics
Performance improvements
You may disable cookies in your browser settings.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.
11. Updates to This Privacy Policy
We may modify this Policy at any time. The most recent version will always be posted on our website.
12. Contact Information
For any privacy-related inquiries:
Dubcons Limited Unit B, 3/F., Kai Wan House 146 Tung Choi Street, Mongkok, Kowloon Hong Kong SAR Email: info@dubconsco.com